Cox Customer Service
Cox Communications offers multiple customer support options for their cable TV, high-speed Internet and home phone packages. Cox cable customer service online features troubleshooting articles as well as the option to chat live with Cox technical support. Customers can also call for 24/7 automated support at 1-757-224-1111.
Cox Online Customer Service
Customers can go online to access everything from Cox bill pay to support forums and quick fix articles. For Cox cable customer support there are guides on topics such as equipment setup, TV settings and using parental controls. Some of the support features that customers can access online include:
- Account management and Cox bill pay
- Email and chat with Cox technical support
- Step-by-step guides for TV, Internet and phone setup
- Service appointment scheduling
Premium Cox Technical Support
In addition to the standard Cox customer service options there are also multiple premium Cox technical support plans. Customers can subscribe to the Cox 24/7 Help Desk for a monthly fee and get live support for their all of their devices. There is also a one-time support option that enables customers to pay for immediate technical support for a specific problem.
DIRECTV Customer Service
DIRECTV provides customer and technical support to over 30 million customers. Each DIRECT TV programming package includes multiple customer service resources online and over the phone. In fact, DIRECTV is #1 in customer satisfaction over all other cable and satellite providers. As compared to the largest national cable & satellite TV providers. 2013 American Customer Satisfaction Index. From troubleshooting articles and video tutorials to email and a live chat feature, DIRECTV customers can find support in a variety of ways.
DIRECTV Online Customer Service
Existing DIRECTTV customers can find multiple online resources to answer questions about their programming package and equipment. Customers can go online to:
- Manage their account and pay their bill
- Read articles on topics related to equipment and programming
- Chat directly with DIRECTV technical support
- Troubleshoot a range of issues
- Watch video tutorials on how to set up new receivers
In addition to all of the online resources available, customers can call the service number at 1-800-531-5000 to speak with a DIRECTV representative. General support is available from 8 am – 1 am EST, seven days a week and technical support is available 24/7. Hearing impaired customers can also call 1-800-779-4388 (compatible TTY equipment required).
DIRECTV Help Center
The DIRECT TV Help Center is a one-stop resource for existing customers. They can learn more about DIRECTTV products and services, find answers to billing questions and troubleshoot any problems. The Help Center also features technical forums that cover a range of topics.
Data collected 1/14/14 from http://ww2.cox.com/residential/home.cox