In addition to TV channels, packages and receivers, there’s more to look for when picking TV service. You want to know that you’ll have reliable customer support when and if you need it, a provider that offer service in your area and features that make television service even better.
Learn about the Time Warner Cable customer service options, plus any fancy TV features that may be available to you. Get all the details here!
How to reach Time Warner Cable Customer Service
For customers who need help with their Time Warner Cable service, timewarnercable.com has instruction manuals, how-to guides and more. Online chat and phone service are both also options if you can’t figure it out on your own.
Check out FAQ pages online to learn about paying your bill, TV features, Internet bundles, get Time Warner Cable customer service help and more. Don’t be afraid to contact Time Warner Cable for additional help!
Availability of Time Warner Cable
Time Warner Cable customer service extends to 26 states. Residents in areas of these 26 states – including California, Indiana, Maine, Montana, New Jersey, New York, North Carolina, Ohio, Texas, Virginia and more – may be able to receive service from Time Warner Cable. You’ll have to check via ZIP code to see if Time Warner Cable service is available at your home.
If you don’t live in a Time Warner Cable state, check out the other television service providers here to find an option that does work for you.
Features of Time Warner Cable
These Time Warner Cable TV features can add to your TV experience. Check them out and see why!
TWC TV™ is a Time Warner Cable app that can be used on your computer, tablet or smartphone. What does TWC TV™ do?
- The TWC TV™ app allows you to use your iPhone®, iPad® or Android device as a remote for your TV. Change the channel on your TV directly from your app!
- Use the TWC TV™ app to schedule DVR recordings and edit your DVR setting right from the app. Don’t worry about forgetting to record shows or movies because you can use the app anywhere to schedule your DVR.
- Watch On Demand programs on your device from any room in your house when you have your TV and device hooked to your home wi-fi network.
- Browse a TV lineup guide up to 7 days in advance.
The TWC TV™ app works with both Android and Apple devices, too.
Look Back® and Start Over®
Have you ever accidentally missed a show, or tuned in a few minutes too late? Time Warner Cable has features to solve these problems.
Look Back® allows you to watch or rewatch any Primetime shows up to 72 hours after they’ve originally aired, and you won’t even need to record them to watch. Miss your favorite crime drama or sitcom? Just watch it the next day, instead. Watch your shows within the 72-hour availability with Look Back®.
If you get home late and can’t tune in to your show until 8:07 p.m., just use the Start Over® feature to restart the episode from the beginning.
More Time Warner Cable features
Check out more Time Warner Cable features to find the best cable or satellite TV provider for your needs. Don’t settle – find the best choice!
Time Warner Cable also offers HD, DVR service, parental controls, On Demand and more. Explore these and other features to compare providers.
Need Time Warner Cable customer service?
If you’re an existing customer, you can get customer service help by calling Time Warner Cable or looking online for help documents. If you’re shopping for TV service, get started here. Learn about the cable and satellite TV companies available in your area and compare the top choices.