- DIRECTV Authorized Dealer
Authorized Dealer

Zoom Cable Modem

Cable customers who currently subscribe to or are planning on subscribing to Internet service should be aware that alternatives to leasing the required equipment from cable companies are available. Cable modems can cost up to $120 per year to lease, and the models that are received are often on the downside of their useful lifespans. Customers may purchase modems from electronics dealers to save money and increase the reliability of their Internet connections. Anyone who is interested in purchasing a modem would do well to consider a Zoom cable modem.

About Zoom Telephonics

Zoom Telephonics was founded in 1977 and is headquartered in Boston, Massachusetts. Although Zoom cable modems are among its most popular products, the company also designs, manufactures and distributes communications equipment under the brand names Hayes and Global Village. Zoom’s research and development center is also in Boston, but its distribution center is in San Diego. Zoom’s domestic sales offices are in Boston and Miami, and international sales centers are located in the United Kingdom and Spain.

Zoom made its name by designing and manufacturing dial-up modems, but Zoom cable modems have recently experienced a surge in popularity. These modems allow cable subscribers to access high-speed Internet through the same lines that provide cable television service. The first Zoom cable modems shipped in 2000 to customers around the world, and they have been improved with each subsequent model.

About Zoom Cable Modems

Cable modems produced by Zoom are tested and certified by CableLabs to be compatible with all U.S. cable providers. CableLabs is an independent electronics-testing firm that has become the authority on cable equipment in the U.S. It is important to note that not all models have been tested to work with every cable company, but similar models are available for specific providers.

Cable modems are designed to send and receive data through coaxial cables. Zoom modems support high data rates through Data Over Cable Service Interface Specification (DOCSIS) versions 1.0, 1.1, 2.0 and 3.0, and Zoom modems automatically install DOCSIS updates from cable providers so that they always have the latest firmware. All Zoom modems are backward compatible to support service from providers that still use earlier versions of DOCSIS. This standard has come to be recognized around the world, and it is what allows cable subscribers to use modems other than the proprietary modems of cable companies.

Zoom is known for providing customers with top-quality support for its cable modems. This support begins with detailed, easy-to-follow user manuals, and software wizards are available to help with installation and setup. When the manuals and wizards are insufficient to get the modems working properly, live support personnel are available online and over the phone 70 hours per week. The starter kits provided with Zoom modems and Zoom’s support options are more than enough to allow the majority of customers to install them without having to hire technicians.

Zoom Cable Modem Models

Cable modems from Zoom are available in four models. Four of these models are capable of running DOCSIS 3.0 while one is only compatible with DOCSIS versions 2.0 and lower. In addition, three of these models are standard cable modems while the top model includes a built-in wireless router.

Zoom Model 5241

The Zoom model 5241 cable modem is compatible with nearly every computer and cable Internet provider in the U.S. To ensure compatibility, it supports both Ethernet and USB cables. This model is only compatible with DOCSIS versions 2.0 and lower, so it may not always provide the fastest connection. However, this older standard makes the model 5241 one of the most reliable cable modems on the market today. It includes a removable base unit so that it can be placed horizontally or vertically.

Zoom Model 5341H

The model 5341H is the oldest DOCSIS 3.0 cable modem still being manufactured by Zoom. This modem allows for download speeds of up to 172 Mbps and for upload speeds of up to 143 Mbps. It supports both IPv4 and IPv6 and includes a two-year warranty. This horizontal unit is sleek and uniquely designed.

Zoom Model 5341J

The Zoom model 5341J is not as attractive as its predecessor, but it is much faster. The top download speed of this cable modem is 343 Mbps, and the top upload speed is 143 Mbps. This modem has been tested to work with all U.S. cable providers and has been certified by CableLabs. Like the previous model, the 5341J supports the new IPv6 network standard and comes with a two-year warranty.

Zoom Model 5350

The model 5350 is Zoom’s flagship cable modem. This DOCSIS 3.0 modem supports download speeds of up to 343 Mbps and uploads speeds of up to 143 Mbps, and it includes a built-in router. The wireless-N router can support up to 253 devices simultaneously at speeds of up to 300 Mbps, and it has four Ethernet ports for wired connectivity.